Showing posts with label Social Media. Show all posts
Showing posts with label Social Media. Show all posts

2 November 2011

Don't call me. I won't call you. Probably.

SOMEONE HAD BETTER BE DEAD.
I'm really not one for the telephone.

I know. Women are supposed to spend all their time gassing on the phone, right? Yapping away with friends they've only just seen ("What do you talk about?" stereotypical men in the lives of these stereotypical women ask). Passing idle gossip. Talking about…I don't know – cupcakes? Shoes?

I'm just not like that. I pretty much hate ringing people. Even the people I love most in my life. My parents get a call maybe once a month, if I'm being good. I never ring my siblings. I never ring my friends.

Chances are, if someone rings me on my mobile, I'll glance at the screen, note who it is, and put it back in my bag. I'll probably text later.

If the landline rings during the week, I'll pretend it's not happening. Chances are it's someone I don't want to speak to. A creditor, most likely. Or someone ignoring the fact that I'm registered with the Telephone Preference Service, trying to sell me a new kitchen or insurance. Or kitchen insurance.

If it rings at the weekend, it's probably my mother. I'll usually pick up then because I know it's my mother. And the conversation from my side will be: "Uh huh. Yeah. Yup. Yeah. Yup. Yeah. Haha. Oh really? Yeah. Good. (repeat for 30 minutes.) OK. Love you too. Hi Dad. Yeah, good. OK. Love you too. Bye." It's obviously no reflection on them; of course I love them. But when I speak to them on the phone it's out of a sense of filial duty, not a desire to reconnect. I'd rather see them in person. Of course, I can't see them in person that often – every few years or so. So I should embrace the phone. But my intolerance to Mr Graham Bell's invention gets deeper every year.

If the phone rings after about 7pm, someone had better be dead. I see that clanging ringing sound as an intrusion into the hermit-like world I enjoy when I'm at home.

If I need to cancel something, like insurance (kitchen or otherwise) or a subscription, I much prefer an email or letter. If I ring, I'm fully aware that I'll be put through to "customer retention" and have to endure someone reading a customer retention script before they'll finally let me go. I once spent half an hour on the phone to a woman in India reading a script in broken English while I begged her to just cancel my AOL subscription.

If a friend rings, I'll usually forget to listen to the voicemail for about a week. I'll happily text or email, but my favourite way to interact with my friends is in person. I never ring up for a goss and I tend not to enjoy "goss" conversations. I spend the entire time wondering when I can find an excuse to hang up.

I'm not completely phobic about the phone. I use it to make meetings, appointments and arrangements. Ask for directions. Sort out a query at work. That kind of thing. It's a useful tool. But I just don't use it to communicate.

If I want a chat with someone I care about, like a friend, I do it face to face.I love socialising and I'll talk about pretty much anything. If it's an uncomfortable issue, a complaint or something I'm not happy to talk about, I prefer to get it all into a letter or email, where I can organise my thoughts without interruption or intimidation.I like to be prepared. Have a meeting at work where we can look at spreadsheets or schedules or visual aids. I hate awkward silences. Phone calls can catch you off guard. I've been known to write down what I want to say before making a call.

I'm a regular chatterbox on social media, but there, I have control. I can work out what I want to say. I can edit myself. I'm not going to talk myself into a corner or run out of things to say. I've always been more comfortable writing than communicating in any other way. I think that's why I love the internet so much.

As far as Skype – all the awkwardness of a phone call AND the caller can see if I'm looking at my scruffiest and haven't cleaned the house? Forget it.

I love my iPhone but I hardly ever use it for phone calls. Emails, texts,music, clever and useless apps, games, social media – all brilliant. But actually using it to phone people? Hardly ever.

If a phone call has a purpose, I can deal with it. But the kind of idle chat I love in real life just doesn't translate to the phone. I can't see anyone's face. I can't deal with a pause in conversation by glancing elsewhere, or smiling, or going to the bar, or petting a dog.

I feel a neverending guilt towards my friends and family for never picking up the phone, but I think they're used to it by now. I hope so. As far as the others – the creditors, suppliers and kitchen insurance providers – they can just deal with it.

Don't call me. I'll call you. Maybe.

Image: freedigitalphotos.net

10 June 2011

Alice, bucket lists, and benevolent viruses

This week I found myself near the centre of a bit of a viral storm.

On Tuesday, I saw this tweet from Michael Moran via India Knight:

Tweet from Michael Moran about Alice's bucket list




I clicked and I found Alice's bucket list. Alice is a brave, articulate and sweet 15 year old girl who is, infuriatingly and utterly unfairly, dying of cancer. I was struck by her brilliant attitude, and the simplicity, and achievablity, of most of the “bucket list” she had created – the list of things she wants to do before that utter bastard, cancer, cuts her life too short.

I know I have media types, journalists, and high profile professionals on my Twitter follower list. I know that I have people with showbiz connections, or music business connections, or who work in PR, or who have creative careers such as photography. I knew, when I saw Alice's list, that I could reach people via Twitter that could help her. And so, I sent this tweet:


Tweet from me with a link to Alice's bucket list

Things started to go a bit nuts after that.

My tweet was retweeted hundreds of times. And my own timeline was inundated, with offers from photographers, beauty therapists, and many others, trying to find out how to help Alice. Repeatedly I had to explain – never begrudgingly, always touched – that I didn't have a personal connection to Alice, and that I couldn't help them get in touch with her; I was just passing it on.

Some people – despite the evidence to the contrary provided by the photo of the decrepit middle-aged woman in my avatar – misunderstood and thought I was the 15-year-old girl with terminal cancer, and I had misguided but sweet messages urging people to help me meet Take That or design an Emma Bridgewater mug.  (Both of those are things I wouldn't mind doing; where Alice and I part ways is in the whole “swimming with sharks” thing…)

A Hollyoaks actress tweeted me offering her help. People were contacting me asking what hashtag we should use to make the tweets consistent and to trend. Somehow a lot of people thought I was a lot more than the messenger. I didn't get annoyed by the flood of confused tweets, though; they all came from good hearts and best intentions.

At the same time, of course, Michael Moran's tweet, and India Knight's retweet, were spreading as well. Everyone was telling everyone. Soon Alice's blog was flooded with responses from incredibly generous people.

By the next day, Alice had gone global. Celebrities and journalists were talking about her, and to her. She was mentioned in Prime Minister's Questions, and covered in the news.The hashtag #alicebucketlist was trending. In a strange game of Chinese whispers, people were saying that Alice's dying wish was to trend on Twitter – which of course wasn't the case. What she wanted was for people to sign up for bone marrow donation, and to sponsor her sister in a run to raise money for cancer research. If I was overwhelmed by the response I was getting from the small part I played, I can only imagine what things are like for Alice and her family.

Lots of people signed up to the bone marrow register. Her little sister raised £10,000. Hundreds and hundreds of people have visited her blog and spoke of her inspirational attitude and offered whatever help they can to help her cross things off her bucket list.

Obviously, I'm not solely responsible for drawing everyone's attention to Alice; Michael Moran's tweet to India Knight was retweeted over 50 times, and who knows where else it came from, but it spread like wildfire, and I was one of the people who helped fan the flames. I don't know where Michael Moran found out about the bucket list. So who knows how many directions this came from. All I know is that I'm kinda proud that I helped. I'm so happy that people have registered as bone marrow donors as a direct result of my tweet, and that I helped Alice with at least one of the items on her list.

Social media sites are often regarded with suspicion. It's easy to climb on the wrong bandwagon, to get swept up in something that turns out to be wrong or goes too far. When things go viral, they can also go in a malicious direction. People get flamed; people get bullied; people get ruined. But this week, I saw the enormous benevolence it can offer, and the incredible generosity and goodness of a lot of people out there. On a purely selfish note, in a week that was personally not too great for me, I found something that gave me the grains of hope and optimism that I needed. And I'm pretty sure it helped Alice a little bit too. I hope it did. Rock on, Twitter.

Links


UPDATE 19th June

It seems that Alice's sudden fame has been something of a poisoned chalice, judging by her more recent blog posts, and by some of the comments made to me on Twitter. This makes me feel unspeakably sad. I hope that positives – the increase in donors, and Alice meeting Take That amongst them – keep her and her family feeling positive about the whole experience.